Submit a request
To become a mentor with OpenClassrooms, you need to meet certain criteria. Please make sure you meet the conditions listed in this article before moving forward.
If you can’t send your application, please send us a message detailing what the issue is (screenshots can be very helpful).
Once we’ve received your request to become a mentor, we’ll usually get back to you within 3 business days. However, it can sometimes take a little longer.
If you haven’t heard back from us after a week, please contact us below and specify your name and the name of the path you want to mentor on.
To remove your novice status, we recommend you:
- Complete the “Become a mentor on OpenClassrooms” course
- Share the recording of your first discovery session
If you have both of these things, please send the certificate and the link to the recording through the form below.
Make sure the recording is hosted and accessible only with the link. You’ll find more details in this article if needed.
We’re here to help! We highly recommend you check out these resources before reaching out:
If you couldn’t find your answer there, please send us a message with a maximum of details.
As a new mentor, you’re looking forward to mentoring your first student, and that’s perfectly normal! We can’t be sure exactly when we’ll be able to assign your first student, but as a novice mentor, you’re at the top of the priority list.
To make sure you’ve stacked the odds in your favor, we recommend you have a look at our dedicated article.
The time it takes to assign your first student depends on the number of students and mentors waiting on your path. If you still haven’t been assigned a student after a month, please let us know!
If your student has an administrative question, it’s important that they contact the Student Support team directly.
Our answer will necessarily depend on their specific situation. The Mentorship team will only be able to give you a generic answer that may not apply to your student.
The Student Support team answers as fast as possible but complex requests may take a bit longer. If your student has an urgent request, feel free to recommend that they warn the Student Support team here.
A student’s progression can be slowed down for any number of reasons: personal issues, lack of time, drop in motivation, … If that’s the case for your student, we recommend you check out this guide.
If your student, despite your best efforts, doesn’t seem to catch up, please send us a message with:
- The student’s name
- The reasons why you think they’re not making enough progress
- What you already tried to help them
If your student isn’t answering you, you’re right to let us know! Send us a message with the student’s name and as much detail as you can.
You can chase your student, but don’t schedule any more sessions unless you hear back from them. Please wait until they get back to you to schedule a new session. Feel free to check out our dedicated article on this topic!
Mentor changes can happen for several reasons. However, if you need your student to be transferred to a new mentor, we recommend you warn the student beforehand.
Once the student is aware of the mentor change, please contact us to confirm:
- You’ve warned the student
- The name of the student and the date on which they can be transferred
- If possible, the reason why you’re requesting a transfer
Feel free to have a look at our dedicated article on this topic.
If you have questions about your contract, please have a look at our dedicated article.
Once you’ve signed the contract, you can send your documents through:
If you have a question related to your specific situation, please contact us and give us as much information as you can in your message.
If you’re unavailable for a few weeks, you can take a break. Depending on the time of year, you may be able to transfer your students temporarily, or you’ll have to contact us.
Please have a look at our dedicated article. If you need us to make the transfers, make sure you warn your students beforehand, and send us a message below
If you’d like to add a path to your profile, please send us:
- Your updated resume
- The name(s) of the path(s) you’re interested in
Depending on your profile and our needs on this path, we may be able to add the path to your profile.
To become an assessor, you’ll need to have completed the dedicated course, and to have attended our webinar (live or replay). If you meet these conditions, please contact us and add:
- Your course certificate
- The keyword given during the webinar
Depending on your profile and our needs on your path(s), you may become an assessor.
Feel free to have a look at our dedicated article.
We can’t be sure exactly when we’ll be able to assign more students to you. The time it takes to assign your first student depends on the number of students and mentors waiting on your path. We try to assign students fairly between all mentors.
If you wish to mentor more students, you don’t have to contact us. Sending us a message won’t increase your chances of getting a new student :-)
To make sure you’ve stacked the odds in your favor, we recommend you check your profile settings. If you’ve filled out your profile correctly, we’ll assign a new student to you as soon as we can.
You’ll find more information in this article.
If you want to host an Open Study session, please send us a message below with as much information as you can. We’ll get back to you directly!
Feel free to also check out our dedicated article.
If you’re unavailable for a while, you can take a break. In this case, please have a look at our dedicated article.
If you wish to stop mentoring indefinitely, please make sure you’ve warned your students before contacting us with the following information:
- The date on which you wish to stop
- Any information relating to your students that could help us find their new mentor (their available slots, for instance)
- If possible, the reason why you want to stop mentoring
Our team will get back to you to put an end to our partnership.
If you’d like to add a path to your profile, please send us:
- Your updated resume
- The name(s) of the path(s) you’re interested in
Depending on your profile and our needs on this path, we may be able to add the path to your profile.
We have a legal obligation to check that you run your mentorship activities in a way that is compliant with the regulations for contractors in your country of residence. For this reason, you need to send us several documents every 6 months.
If we’ve asked you to provide these documents, you can send them through:
If you have a question on the documents you should send us, please check out the dedicated article. You can also contact us below. In this case, make sure you add as much information as possible in your message!
Your sessions are invoiced monthly, this means that all your sessions in a calendar month need to be invoiced together.
At the beginning of the month, we send a session recap for the previous month: it’s called the invoicing recap. Once you’ve accepted the amount in the recap, we can send your payment.
As a mentor with OpenClassrooms, you can invoice us for different services, not only mentoring sessions. To understand how invoicing works, feel free to have a look at our dedicated articles:
If you want to contest the amount of your invoicing recap, you shouldn’t accept the amount on the platform.
In this case, please contact us below, giving us the detail of the sessions you’re counting on your end. We’ll then be able to understand where the gap is, and to correct the amount on the platform.
You’ll find more information on how invoicing works in this article.
We send the previous month’s invoicing recap around the 5th of the month. Sometimes, we send it a bit later if the 5th is a weekend day for instance.
- If today is the 6th or before: we recommend you wait, our teams are probably working on the invoicing recap right now
- If we’re the 7th or after: please send us a message to let us know you haven’t received your invoicing recap. We’ll be able to check why and get back to you
We always try to send your payments as soon as possible, however we have 30 days to pay an invoice.
Once a payment is sent, there are also bank delays to account for. We recommend you track your invoice’s status from your mentor dashboard.
- If your invoice is marked as paid: your payment is on its way, we recommend you wait a little. If you still haven’t received it after a week, please let us know.
- If your invoice is marked as in progress: your payment should be sent soon. In the meantime, make sure you’ve added all the necessary information to your profile. You’ll find more information in this article.
There are 2 types of assessments:
- Assessments done by the student’s mentor
- Assessments done by an assessor
If you get an error message when you’re trying to schedule your student’s assessment, it’s probably because their project needs to be validated by an assessor.
In this case, you need to allow the student to schedule their assessment, you won’t be able to schedule it yourself. You’ll find more information in this article.
Once an assessment has been validated, you won’t be able to edit it. If you’ve made a mistake or forgotten something when adding the assessment result, please contact us with:
- The assessment link
- The edits we need to make, giving us as much information as possible (the assessment result, the status, the assessment notes, …)
If you’re unsure what the assessment result should be, feel free to have a look at the dedicated article.
If you think the result of an assessment doesn’t match the project criteria listed in the mentor guide, please contact us with:
- The assessment link
- The name of the relevant student (or the link to their dashboard)
- The reason why you don’t agree with the decision
You’ll find more details in this article.
If you encountered a bug during an assessment, please let us know:
- What the issue was: missing recording, trouble hearing the student, poor video quality, screen sharing issue, …
- The assessment link
- As much information about your setup as possible (browser name, version, OS, …)
If you can’t plan a session, we recommend you check that:
- The date you’re trying to book the session on isn’t in the past: you can only schedule a session in the future
- The student is still in your list
- The date you’re picking is still within the student’s funding dates
We also recommend you have a look at the dedicated article.
If you’re still unable to plan a session after checking these points, please contact us and let us know where the issue is, for which student, and for which session.
Once a session is completed, we can’t edit it. If you completed a session on the wrong project or with the wrong status, please contact us below.
If you’ve completed the session and forgot part of the notes, or with an incorrect progression rate, we recommend you:
- Leave an internal comment on the student’s dashboard to explain what’s missing or incorrect in the session notes
- Email the correct session notes to the student
Feel free to also have a look at the dedicated section on this topic.
If you can’t complete a session, we recommend you check that all fields have been filled out.
If, even after checking, you’re unable to complete a session, please contact us and:
- Attach a screenshot of the entire page so we can see where the issue could be
- Let us know if the issue is there for one session specifically or several
- Let us know if the issue is the same on several browsers (Chrome, Firefox, Edge, …)
You can’t schedule additional sessions without our approval. If you think one of your students could benefit from extra sessions, you can send us a request with:
- The student’s name
- The reasons why you think the student needs additional sessions
- The number of extra sessions you think are necessary
If your student isn’t progressing as they should on their path, you can also advise them to reach out to their Student Success Manager.
There are several resources at your disposal if you have a question on a project:
- The project’s mission
- The mentor guide
- The mentor community on Workplace
You’ll find more information in this article.
If you’ve read the project mission and are unsure about a specific part, please contact us and give us as much information as possible (path name, project name, specific point you’re unsure about, …).
If you’ve spotted a mistake in a project or course, please let us know:
- Where the issue is (link to the project, screenshot, …)
- Why you think this is a mistake
Thank you for taking the time to report the mistakes you see, your feedback is greatly appreciated! :-)
Our paths are constantly updated, and your suggestions allow us to improve our content! If you have a suggestion or feedback, please let us know:
- Which content your feedback is on (course, path, project, …)
- What could be improved
Our contents are also updated thanks to you, your feedback is always welcome!
If you have a question on how to use the platform, we recommend you have a look at:
If these resources don’t answer your question, please send us a detailed message to let us know:
- What you’re trying to do
- The step you’re blocked on
- If possible, a screenshot of the issue
On some paths, you’ll need to use external tools as well. If you have a question on one of these tools, make sure to read the project’s mission and the mentor guide.
If, after checking these, you have a question or need a specific access, please us know:
- The name of the tool
- The project or path you need the tool for
- Your need or question
As a mentor, you can a 20% discount on the price of the subscription. To get this discount, you need to:
- Pay for the path yourself (with a monthly subscription)
- Contact us before you enroll: please let us know which path you want to enroll on and the date you’d like to start on
To sponsor a need mentor:
- The person you’re sponsoring should specify that when applying
- You need to fill out this form
Once the new mentor has done at least 5 sessions, we’ll send you an email to confirm you can invoice the sponsoring bonus. We recommend you have a look at our dedicated article.
Note: We check the sponsoring bonuses once a month, usually at the end of the month ;-)
If you have a suggestion on our content, please feel free to let us know! We can forward your feedback to the Learning Team directly.
Sometimes, we also hire new people to join our Learning Team. If you’re interested, you can have a look at our offers, in the Learning category.
If you’ve worked with OpenClassrooms as a consultant, but not directly as a mentor, it’s important that you reach out to the person you worked with directly.
If you’d like to become a coach with OpenClassrooms as well as a mentor, we recommend you have a look at our opportunities. If there aren’t any open opportunities, it means we’re not looking for new coaches at the moment.
Even if sometimes your request doesn’t match the suggested categories on our form, it’s really important to select the correct contact reason. It allows us to:
- Send your request directly to the person who’ll be able to help
- Answer you more quickly
- Prioritize urgent requests
Please make sure that none of the categories above match what your request is about. 🙏
If none of the categories match, please send us a message below with as much information as you can!
To become a coach with OpenClassrooms, you need to meet certain criteria. You can have a look at our dedicated page to get more information.
If you can’t send your application, please send us a message detailing what the issue is (screenshots can be very helpful).
Once we’ve received your request to become a mentor, we’ll usually get back to you within 7 business days. However, it can sometimes take a little longer.
If you haven’t heard back after a week, please consider that we’re not looking for a profile like yours at the moment. We’ll keep your application and get back to you if new opportunities arise.
After the last coaching session, you can approve the 3rd project. The student will then be automatically removed from your list.
They’ll be able to keep looking on their own. They may also still get invitations to our webinars or offers we think might fit what they’re looking for.
If you can’t approve the student’s last project, please send us a message below so we can remove the student from your list.
If your student has an administrative question, it’s important that they contact the Student Support team directly.
Our answer will necessarily depend on their specific situation. The Coaching team will only be able to give you a generic answer that may not apply to your student.
The Student Support team answers as fast as possible but complex requests may take a bit longer. If your student has an urgent request, feel free to recommend that they warn the Student Support team here.
Coach changes can happen for several reasons. However, if you need your student to be transferred to a new coach, we recommend you warn the student beforehand.
Once the student is aware of the mentor change, please contact us to confirm:
- You’ve warned the student
- The name of the student and the date on which they can be transferred
- If possible, the reason why you’re requesting a transfer
If your student isn’t answering, you’re right to let us know!
For their coaching, we’ll ask you to contact them at least 3 times. If you haven’t heard back from them after that, we’ll be able to remove the student from your list.
To do that, contact us below and let us know:
- The name of the student
- That you’ve tried to contact them 3 times
We recommend that you explain that you’ll help them in their job search, and that you’ll ask them to work on some things.
Coaching is free for the students, so it’s crucial that they’re motivated. If they aren’t, coaching stops. Feel free to remind the student of that if you think it’s necessary, kindly of course.
If your student isn’t attending sessions or doing what you’re asking, please let us know.
Looking for a job can be difficult (not enough local offers, lack of response from recruiters, …) but it’s all about the method and about persisting. If you’re not confident, the student won’t be either, so stay positive!
If you’re unavailable for a few weeks, you can take a break. Depending on the time of year, you may be able to transfer your students temporarily, or you’ll have to contact us.
If you need us to make the transfers, make sure you warn your students beforehand, and send us a message below.
We can’t be sure exactly when we’ll be able to assign more students to you. The time it takes to assign your first student depends on the number of students and coaches waiting. We try to assign students fairly between all coaches.
If you wish to coach more students, you don’t have to contact us. Sending us a message won’t increase your chances of getting a new student :-)
To make sure you’ve stacked the odds in your favor, we recommend you check your profile settings. If you’ve filled out your profile correctly, we’ll assign a new student to you as soon as we can.
If you’d like to add a path to your profile, please send us:
- Your updated resume
- The name(s) of the path(s) you’re interested in
Depending on your profile and our needs on this path, we may be able to add the path to your profile.
Your sessions are invoiced monthly, this means that all your sessions in a calendar month need to be invoiced together.
At the beginning of the month, we send a session recap for the previous month: it’s called the invoicing recap. Once you’ve accepted the amount in the recap, we can send your payment.
As a coach with OpenClassrooms, you can invoice us for different services, not only coaching sessions. To understand how invoicing works, feel free to have a look at our dedicated articles:
If you want to contest the amount of your invoicing recap, you shouldn’t accept the amount on the platform.
In this case, please contact us below, giving us the detail of the sessions you’re counting on your end. We’ll then be able to understand where the gap is, and to correct the amount on the platform.
You’ll find more information on how invoicing works in this article.
We always try to send your payments as soon as possible, however we have 30 days to pay an invoice.
Once a payment is sent, there are also bank delays to account for. We recommend you track your invoice’s status from your coach dashboard.
- If your invoice is marked as paid: your payment is on its way, we recommend you wait a little. If you still haven’t received it after a week, please let us know.
- If your invoice is marked as in progress: your payment should be sent soon. In the meantime, make sure you’ve added all the necessary information to your profile. You’ll find more information in this article.
We send the previous month’s invoicing recap around the 5th of the month. Sometimes, we send it a bit later if the 5th is a weekend day for instance.
- If today is the 6th or before: we recommend you wait, our teams are probably working on the invoicing recap right now
- If we’re the 7th or after: please send us a message to let us know you haven’t received your invoicing recap. We’ll be able to check why and get back to you
You may need to invoice us for additional services, like a webinar or a placement bonus.
These additional services aren’t included in the invoicing recap and need to be invoiced separately. To invoice these services, please:
- Wait for the team to let you know how much you can invoice, and when
- Create an invoice with as much information on it as possible (date of the service, name of the student, …)
- Send the invoice from “My invoices”
A new row will be created with this invoice and its status. You’ll then be able to see any update on the payment from this page.
If you can’t plan a session, we recommend you check that:
- The date you’re trying to book the session on isn’t in the past: you can only schedule a session in the future
- The student is still in your list
- The date you’re picking is still within the student’s funding dates
If you’re still unable to plan a session after checking these points, please contact us and let us know where the issue is, for which student, and for which session.
If you can’t complete a session, we recommend you check that all fields have been filled out.
If, even after checking, you’re unable to complete a session, please contact us and:
- Attach a screenshot of the entire page so we can see where the issue could be
- Let us know if the issue is there for one session specifically or several
- Let us know if the issue is the same on several browsers (Chrome, Firefox, Edge, …)
Once a session is completed, we can’t edit it. If you completed a session with the wrong status, please contact us below.
If you’ve completed the session and forgot part of the notes, or with an incorrect progression rate, we recommend you:
- Leave an internal comment on the student’s dashboard to explain what’s missing or incorrect in the session notes
- Email the correct session notes to the student
If you have a question on how to use the platform, we recommend you have a look at our dedicated article.
If this article doesn’t answer your question, please send us a detailed message to let us know:
- What you’re trying to do
- The step you’re blocked on
- If possible, a screenshot of the issue
On some paths, you’ll need to use external tools as well. If you have a question on one of these tools, make sure to read the project’s mission and the coach guide.
If, after checking these, you have a question or need a specific access, please us know:
- The name of the tool
- The project or path you need the tool for
- Your need or question
If you’ve worked with OpenClassrooms as a consultant, but not directly as a coach, it’s important that you reach out to the person you worked with directly.
Even if sometimes your request doesn’t match the suggested categories on our form, it’s really important to select the correct contact reason. It allows us to:
- Send your request directly to the person who’ll be able to help
- Answer you more quickly
- Prioritize urgent requests
Please make sure that none of the categories above match what your request is about. 🙏
If none of the categories match, please send us a message below with as much information as you can!